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Last updated: June 18, 2026
This policy applies to orders shipped to the United States, United Kingdom, Canada, and Australia.
All orders are processed and prepared for dispatch within 1–2 business days of being placed (excluding weekends and public holidays). You will receive a confirmation email once your order has been placed, and a second email with tracking information once it has shipped.
Once your order has shipped, estimated transit time to your address is 5–10 business days, depending on your location and local customs processing. Total estimated delivery time, from order placement to arrival, is typically 6–10 business days.
Please note that these are estimates and not guarantees. Delivery times may occasionally be affected by factors outside our control, such as customs delays, weather, or carrier disruptions.
Depending on your location, your order may be delivered by a local carrier such as USPS (United States), Royal Mail (United Kingdom), Canada Post (Canada), or Australia Post (Australia).
Once your order ships, you will receive a tracking number by email so you can follow your package's progress. If you haven't received tracking information within 3 business days of placing your order, please contact us at itsnubae@outlook.fr.
Shipping costs are calculated at checkout based on your order and delivery address. Any applicable shipping fees will be clearly displayed before you complete your purchase.
For orders shipped to the United Kingdom, Canada, or Australia, your order may be subject to import duties, customs fees, or local taxes imposed by your country's customs authority upon arrival. These charges, if any, are the responsibility of the customer and are not included in the product price or shipping cost shown at checkout. We have no control over these fees and cannot predict their amount, as they vary by country and order value.
If your order appears to be lost or stuck in transit for an unusually long time, please contact us at itsnubae@outlook.fr with your order number. We will investigate with our shipping partner and, if the package is confirmed lost, we will send a free replacement or issue a full refund, at your choice.
If your order arrives damaged, please contact us within 30 days of delivery at itsnubae@outlook.fr with photos of the damaged item and packaging. We will offer a free replacement or a full refund — you will not be asked to return a damaged item.
If a package cannot be delivered because the shipping address provided was incorrect or inaccessible, and it is returned to us, we will contact you to arrange reshipment. Please note that additional shipping costs may apply in this case, as we are not responsible for delivery issues caused by incorrect address information provided at checkout.
We recommend double-checking your shipping address before completing your order to avoid delays.
For any questions about shipping or an existing order, contact us at:
Email: itsnubae@outlook.fr
Company: Lova & Co Holding LLC 30 N Gould St, Sheridan, WY 82801, United States
